Many complaints continue to be directed at EMC -the same mortgage servicing company that two years ago paid $28 million to settle Federal Trade Commission charges that they engaged in unlawful practices in servicing consumers' home mortgage loans. Today, EMC continues to have a growing number of complaints lodged against them by frustrated and angry homeowners who feel they have nobody on their side -except those of us who help them share their stories. Here is one more...
My EMC mortgage servicing nightmare
By: Sherry Vogan, PA
I want to share my story about EMC Mortgage Company. My husband Dan had been approved for a home loan through Encore Credit in June of 2008 within days Encore flipped the mortgage over to "EMC" or "Chase" or "Bank of America" we are not really sure and really neither are they?
In October of 2008 I had gotten laid off from my job of 12 years and we got 1 1/2 months behind on bills until the unemployment checks started rolling in. So when I knew we were getting back on track I called EMC and stated that we would send in $600.00 a month until we were caught up w/ the payments the "rep" at EMC said that was fine and she would also submit us for a "modification" this word was new at this time I said ok. Now I am not on the loan w/ EMC but she had no problem speaking to me. So we paid the promised amount and over the period of time until June of 2009 I had repeatedly called EMC to see where we were at w/ the "mod loan" I never got the same rep again.
The customer service reps at EMC are rude and mean-spirited!! One woman who could barely understand her English told me that I needed to put a for sale sign in my yard and it's people like us that buy homes and then can not afford them! I was like "What the hell are talking about"? We, if anything are not behind we should be ahead, so w/ this I called Quicken Loans to see about applying for another mortgage through someone else and the rep there which was very nice ran my husbands credit and stated that he was 6 months behind!!
I said oh no we are not!!
I called EMC back and asked for a supervisor which stated that indeed that is what it shows because "EMC setup an escrow account in September 2008 for taxes that were not delinquent and for house insurance for which we already had through Nationwide and EMC knows this! So all the money we sent to EMC for our house payments they put towards this escrow account that we had NO KNOWLEDGE OF!
Now this is September 2010 and I am still dealing with this matter and it is still unresolved. I have asked for help from the Pa Attorney Generals Office, the Pa Banking Commission a Senator and a Congressmen from the state of Pa and currently seeking a lawyer.
It appears clear that these people want our home.
We started out with a payment that Dan signed for in the amount of 459.00 and now some how rose to $823.00. BEWARE this is what they do, we made the $600.00 payments for this "mod" then they say they lost our paperwork or put it in the wrong computer system then they said we filled out the wrong paperwork. I told them: YOU SENT US the paperwork how is it our problem that it's wrong? I have done this 6 times over the course of 2 years and was even put in touch with a Executive in the Corp. Office Saud Bejtovic 214-626-3521 that assured me that he was there to help, he just failed to mention help he meant EMC.
All along when the State officials were there along side me, he was great. But one by one when they dropped away, thinking that finally we were going to be OK, EMC got ugly again. Mr. Bejtovic said I needed to send in my income and tax returns to him as well. I said I am not part of the loan then or now he stated that it does not matter I live in the home, I said what if move out "well then EMC will need to have my forwarding address to where I will be living and THEY will check on this. I can't help but believe this company just wants our home! Your home! EMC, Chase, Bank of America whoever they are going by this week needs to be stopped before we are all living in cardboard boxes in the streets.
President Obama and the powers that be: PLEASE to take a long hard look at what EMC and these other mortgage servicing companies are doing because if you people think everything is fine, it is not!
Working people, voting people and the people of the United States of America are LOSING THEIR HOMES AND YOU, AND ONLY YOU, CAN STOP THEM!!!
Please get in touch with me. I will return your call what ever it takes. I will leave no stone unturned ---I am fighting to save our home and yours. This is my mission.
The mortgage servicing industry has little to no oversight or regulation. And there are no shortage of complaints against mortgage servicing companies and their abusive or often illegal practices.
Here are a few additional links:
An array of mortgage servicing issues
A few additional blogs of interest on EMC include;
My mortgage servicing company is stealing my money and my home...
EMC Mortgage Servicing Madness
Complaints against EMC and Have you been harmed by EMC?
A MUST read for ANYONE facing foreclosure or dealing with a Mortgage Servicer
Judge delays foreclosure; citing inappropriate paperwork
The latest update: Chase/WaMu case dismissed; FL Judge finds fraud