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May 30, 2008

What those "You Can't Sue Me" Clauses Really Mean...Are the Cards Stacked Against you?

The City of San Francisco is suing the National Arbitration Forum on behalf of California consumers.

According to statistics compiled by the state, credit card companies won 99 percent of of arbitration cases heard by NAF in California from 2003 to 2007.

And from 2003 to 2007, NAF never ruled against a credit company that initiated a case against a customer in California, according to the lawsuit.

"To me the outrage is that a company is selling justice on the backs of some of our most economically vulnerable people," said San Francisco city attorney Dennis Herrera.

ABC News contacted a former judge for the National Arbitration Forum, Harvard law professor Elizabeth Bartholet, who says she was forced to quit after ruling 19 times in favor of the credit card companies but then ruled once in favor of the customer in her 20th, and final, case.

"I was removed because I had ruled for a consumer in one case," Bartholet said. "You have a system of purchased justice. It's completely different from our public justice system."

To view the video click here

To read the story click here

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For more info on binding mandatory information see: GiveMeBackMyRights.org

And tune into SpotLight Thursday, June 5th at 1:pm to hear our guests: Listen to Welcome to


Ira Rheingold, Executive Director and General Counsel of the National Association of Consumer Advocates and Janet Ahmad, President of HomeOwners for Better Building discuss the costly and harmful effects on consumers, our rights and the justice system.

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See earlier blogs: You Can't Sue Me...

The Ugly Truth About Binding Arbitration

What's really behind the small print that says "You Can't Sue Me"...?

May 29, 2008

Another Id theft service being slammed in the media by the same attorneys who are suing LifeLock.

The same attorneys suing LifeLock appear to be coming across as our new consumer guardian & a watchdog overseeing identity theft prevention companies and advertisements that may confuse us! I am not confused -about LifeLock's services, I am confused at how our system of justice works -or doesn't work.

Consumers who have been harmed and have legitimate damages continue to find it extremely difficult to gain public attention or access to our courts. Yet lawsuits such as the latest class actions filed against LifeLock seem to have created an orgainzed media frenzy and smear campaign designed to deem LifeLock guilty in the court of public opinion. But guilty of what?

What hasn't been pointed out in the media is that the plaintiffs in these cases never suffered an identity theft , they never contacted LifeLock with any reported problem and they never once requested their subscription money be returned.

Rather, they abruptly filed a lawsuit -a class action. They claim to be helping the rest of us in getting our money back. But, what if the 1 million subscribers who purchased these services -don't want their money back?

Maybe a closer look at the lawsuits and the complaints, would help us to understand what/who is really behind these lawsuits. Who will really benefit from these lawsuits? And should they?

These types of frivilous lawsuits can have a destructive effect on our justice system and public perception of legimately filed lawsuits damaged. Hopefully the Judges hearing these cases will agree!

Many wish these attorneys would take a closer look at advertisments that are truly confusing to the public.

Most specifically, those "free credit report" sites and advertisments that aren't really free unless we sign up for credit monitoring. I haven't seen one commercial that advises the public they are entitled to a free annual credit report and how/where to get it. The toll free number to do so (877-322-8228)

Since Experian's lawsuit was filed, interestingly, I haven't seen any of the other identity theft prevention companies in the media come out in support of LifeLock -and that could be dangerous to their own safety. Many of them quickly reported LifeLock’s legal woes, some offered discounts to LifeLock subscribers and gave the impression they may be wishing for LifeLock's destruction. With our latest self-proclaimed consumer watchdogs scouring websites and advertisements claiming to look out for consumers...we don't yet know who might be next. Be be careful what you wish for...


Identity-theft services face legal test
Suit targets claims by rival of local start-up

Source: Boston Globe

IdentityTruth Inc. of Waltham says it will reimburse customers up to $2 million if they're victims of identity theft. But a Phoenix lawyer says the identity-protection company's promise isn't worth nearly that much.

IdentityTruth charges $10 a month or $100 a year to insure people against unauthorized use of their personal information. The privately held company is funded with about $20 million in venture capital from investors that include Argonaut Ventures and Stata Venture Partners. It's one of a host of companies that say they protect consumers from identity theft crimes, which cost Americans $49 billion last year, according to Javelin Strategy & Research Corp.

IdentityTruth posts fraud alerts with credit reporting agencies on behalf of its customers. These alerts warn banks and other businesses not to open new accounts unless they confirm the identity of the customer. In addition, IdentityTruth scours the Internet and a host of private and government-run databases, looking for evidence that somebody out there is pretending to be you. The company doesn't actually pre vent identity theft; it's designed to warn you immediately when a theft occurs.

"We really focus on technology to give you that early warning," said IdentityTruth chief executive Steven Domenikos.

The IdentityTruth website states, "if you are a member of our service and are a victim of identity theft resulting in the loss of your money, we will reimburse you up to $2 million."

But Rob Carey of the law firm Hagens Berman Sobol Shapiro in Phoenix said the fine print of the IdentityTruth guarantee belies this assertion. Carey recently filed a lawsuit in the US District Court of Arizona against a rival service, LifeLock Inc. of Tempe. The suit, which seeks class-action status, claims LifeLock's $1 million guarantee is fraudulent because it contains loopholes that make it far less generous. Carey said the same loopholes are present in the IdentityTruth guarantee.

For instance, the guarantee covers damages caused by a failure of the IdentityTruth service. But banks often ignore fraud alerts. If that happens and an IdentityTruth customer gets stung, the company isn't liable, because the bank failed, not IdentityTruth. "What did they do wrong?" Carey said. "Their product worked as designed."

In addition, the IdentityTruth guarantee excludes coverage of "consequential damages." According to Carey, that would include any debts incurred by an identity thief. If a user of the service was unjustly saddled with a $10,000 credit card bill, for instance, "they're not covering that," said Carey. "They're specifically exempting that from coverage."

David Masciulli, IdentityTruth's director of customer service, agreed that his company's guarantee doesn't specifically promise to cover all costs of an identity theft, but said that most customers would be made whole. "We do what we can do for the user, if they suffer a loss from a malfunction in our service," Masciulli said. Asked why the guarantee doesn't cover debts incurred by identity thieves, he replied, "The reality is that most of the money that would be lost here would be covered by the person's bank."

Lisa Gerber, a financial technology program manager for Merrill Lynch & Co. in New York, said IdentityTruth revealed problems she'd never have found on her own. Gerber signed up for IdentityTruth in February and was soon warned that someone using her name and date of birth had ordered telephone service at several addresses where she'd never lived. A fraud alert service would probably not have detected these intrusions. Gerber is now working with IdentityTruth to clear her record before she's saddled with unpaid bills.

"I absolutely would not have found this," Gerber said. "It's really great for me to spend $10 a month to have somebody else do it."

But James Van Dyke, president of Javelin Strategy, said consumers shouldn't be too quick to sign on with any identity theft preventers.

"There's some real value with all these products," said Van Dyke. But he added that with a little effort, consumers can protect themselves at no cost. For instance, people can contact the credit reporting services to request free fraud alerts. And while Van Dyke admitted that few people can search multiple databases for evidence of fraud, they can be more careful in handling personal data. For instance, Van Dyke said people should get all their bills via e-mail and pay them online, to eliminate paper bills, which identity thieves frequently steal when they're tossed in the trash. For more see: Boston Globe

May 28, 2008

Think Your Home is Safe? You Might Want to Hear Jack's Story...

On SpotLight Thursday:

Meet the founder of msfraud.org Robert John Wright (aka Jack Wright).

Hear how he lost his home even though he made all his payments. And how he has been fighting to find justice for himself, and those who visit msfraud.org -an active site where mortgage servicing victims frequent.

Mortgage servicing victims tell their side of the mortgage crisis story-the side you're not hearing. Not sure what mortgage servicing is? Visit msfraud.org and also -listen to today's Katherine Porter Interview here.

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1027961
For more info see prior blog: Here's why we need monthly statements & watch the 2 videos there.

ListenToSpotLight.com at 1:00 P.M. EDT Thursday May 29th.

We welcome questions and comments on the live show. You can call in to SpotLight at (718) 664-6583.
Listen to today's Katherine Porter Interview here.

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If you agree borrowers should have access to a monthly statement to track and verify how (and if) their payments are applied & received timely...please read borrower comments and then consider signing the petition for monthly statements.

May 27, 2008

Foreclosure Mistakes Lenders Make And How To Protect Your Home: An Interview With Katherine Porter

Foreclosures are on the rise, and lenders and loan servicers are making a lot of mistakes in the process. In many cases, the servicers don't have the right to foreclose on homes because they don't own the loans. But unless borrowers challenge their foreclosures in court, the servicers prevail.

A Harvard graduate, and law professor at the University of Iowa, Katherine Porter, joins us on SpotLIght to talk about this dirty little secret of the lending industry.

Professor Porter recently conducted a study of 1,733 foreclosures that began in 2006. The study found that 40 percent of creditors foreclosing on borrowers did not show proof of ownership. Her study found that questionable fees had been added to almost half of the loans she examined. Last year, the United States Trustee, charged with overseeing the integrity of the nation’s bankruptcy courts, said it would move against lenders that file false or inaccurate claims or assess unreasonable fees.


Set a show reminder and listen To SpotLight on Wednesday, May 28th at 1:00 PM Eastern Time.

We welcome questions and comments on the live show. You can call in to SpotLight at (718) 664-6583.

If you miss the live show, it will be available in our archives.

To read Ms. Porter's study see:

Misbehavior and Mistake in Bankruptcy Mortgage Claims

For more info see:

Bundled Mortgages and Dubious Fees Complicate Foreclosure Cases

May 25, 2008

A Tribute to Our Troops...and their Families

Remember to take the time to say a prayer and a thank you to those families that sacrifice so very much...


Could you sacrifice as much as these brave men, woman and children do? Regardless how you feel about the war -Support the Troops -let them know you are here praying for all of them. It's not about politics -it's about service, sacrifice & Gratitude...

When you see our troops -Say Thank-You!


May 24, 2008

FCRA Expert Robert Sola Interview: A Revealing Look at Why Consumers Sue the Credit Bureaus

On SpotLight this week, we had the opportunity to interview Robert Sola. He is one of the very few FCRA experts who represents consumers who can't get their credit reports corrected.

He has been litigating cases under the Fair Credit Reporting Act (FRCA) for 13 years. His success in going to trial against the credit reporting agencies is unique. He has obtained the largest verdicts on record against each of the three national agencies: Trans Union, Equifax and Experian. He has also obtained large settlements in those cases that did not go to trial.

In our interview Robert Sola, discusses the rights consumers have under the Fair Credit Reporting Act and talks about some of the largest problems within the credit reporting industry.

He also talks about what actions consumers can take to correct inaccurate credit reporting and how they can protect their rights in the event they need to seek legal remedies. This interview has a wealth of information and should be listened to by consumers, advocates and attorneys who want to understand a consumer's rights under the FCRA.

The interview runs about 90 minutes.

May 23, 2008

Today Show: Todd Davis Responds to String of Organized Attacks

From The NBC Today Show:

Todd Davis, CEO of an identity-theft protection service called LifeLock, kept putting his Social Security number in TV commercials and daring somebody to take it. So he shouldn’t have been surprised when an identity thief did just that.

But Davis says it just proves that his LifeLock identity protection service works.

“My Social Security number has been out there for two years,” the jovial exec told TODAY’s Matt Lauer Friday. “There’s been one instance where someone was successful in trying to turn my identity into money. There have been 87 other attempts to steal my identity, but the system works.”

See the video Here:


May 22, 2008

LifeLock CEO Todd Davis to Appear on The Today Show with Matt Lauer Tomorrow Morning...

LifeLock CEO Finds Identity Under Attack From Lawyers


TEMPE, Ariz.--(BUSINESS WIRE)--LifeLock CEO Todd Davis has become famous for his commercials where he offers his social security number to demonstrate how confident he is in his company’s identity theft protection program. However, recently, his identity protection program has come under attack – not from identity thieves, but from trial lawyers.

“My identity has been completely protected by LifeLock and I am as confident as ever about the LifeLock service,” says Todd Davis, CEO of LifeLock. “It is shocking that completely untrue statements about our company, the protection we provide and my personal identity are being repeated from a trial lawyer looking to create a case that clearly is not in the best interest of consumers.”

According to the FTC, nearly 3% of Americans are victims of identity theft each year. With over one million LifeLock members, you could expect LifeLock to have 30,000 victims. But as clear evidence LifeLock really works, only 105 individuals have been the victim of identity theft. In fact, among the 105 who have reported an identity theft, every single one has been covered under the LifeLock service guarantee.

As the industry leader in identity theft protection, LifeLock proactively protects identities with a number of measures including: Internet monitoring for illegal sale of member’s identity information, active monitoring for illegal changes of member addresses, requests on behalf of its members that the national credit bureaus place fraud alerts on its members’ credit files, and requests that members’ names be removed from pre-approved credit card offer and junk mail lists. Backing these proactive protections is a $1 million service guarantee to restore the identity and pay all direct costs and expenses resulting from the identity theft.

Recent claims have suggested that Davis’ social security number has been used at least 20 times to obtain drivers licenses and other credit. Davis explained, “These claims are completely untrue and reflect total inexperience and lack of understanding of how credit files and identities work. While there have been more than 100 attempts to use my identity information, none of these recorded in the credit files resulted in any loss for me. However, a check cashing company failed to properly follow procedures and verify the identity of a thief in 2007, resulting in a person being able to cash a check for $500. Let’s be clear, there is currently no form of identity protection that would prevent this from happening, but this is why LifeLock serves such an important protection for consumers. The LifeLock guarantee served me as it serves all LifeLock members, what identity theft LifeLock can’t prevent, it will fix at LifeLock’s expense up to one million dollars.”

“As of today, there have been only four individuals out of over one million LifeLock members who have alleged they are dissatisfied with LifeLock as part of class action lawsuits. However, none of these individuals appear dissatisfied enough to cancel their service or even ask for a refund. We have done an excellent job of serving all our members and even those four people must agree. We vigorously contest all the spurious allegations made by these trial lawyers. We have already asked two federal judges to dismiss claims in the cases before them, and plan to ask every judge to dismiss the claims in all other cases that may be filed. In the some of the recent challenges to LifeLock, you have to ask yourself, what is the motivation behind the lawsuits?”

For more info see: lifelock.com/todd-davis

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I support LifeLock and companies like theirs that are trying to be part of the solution -and not the problem.

Any attempt to put a company out of business which has proven itself to be effective against fraud and identity theft is a disservice to the public, the employees, and subscribers who count on them.

If a company offers to take proactive measures to prevent fraud, and offers to restore my identity if it were to be stolen–that’s a value to me. And it should be my choice whether or not I want to engage their services.

As a longtime consumer advocate who has been passionate about consumer protection and the need to be proactive, informed and educated about matters of fraud, credit and consumer rights, rest assured, if I was to find that LifeLock didn’t fulfill their promises to protect and restore a consumer’s credit identity once notified there was a problem, I would be the first person to tell you about it!

But until that day comes, I will continue to subscribe to their services.

The truth is, Todd Davis and LifeLock are not the bad guys.

For more info read:
Experian the Pot Called. It wants its Kettle Back

Who REALLY profits from identity theft?

May 21, 2008

A Revealing Look at Why Consumers Sue the Credit Bureaus

Recently, an Orlando jury ordered Equifax to pay nearly $3 million in the case of a woman who says the company ruined her credit in an identity mix-up.

Meet her Attorney... Robert Sola.

Jim and I will interview Attorney Robert Sola on SpotLIght -Thursday @ 1:00. He is one of the leading attorneys in the field of credit reporting, credit disputes and credit errors. He has successfully litigated Fair Credit Reporting Act cases, and obtained large jury verdicts, against all three major credit reporting agencies.


What are your rights under the Fair Credit Reporting Act?

Do you know how to protect your credit & your rights?

Don't miss this revealing show!

If you can't listen to the live show, –you can always find it in our archives.


ListenToSpotLight.com

Date: May 22nd

Time: 1:00 P.M. 90 minutes

Guest: Attorney Robert Sola

Show listening and call-in Number: (718) 664-6583 Call in with your questions.

SpotLight is a program designed to spotlight issues that affect each one of us -one way or another!

We want to increase public and corporate awareness by shining a SpotLight on issues that matter to you...

Credit Reporting issues,
Identity Theft,
Privacy Rights,
Consumer Protection Laws,
Predatory Lending,
Mortgage Servicing Fraud,
Phishing Scams,
Computer Security,
Data Theft,
Consumer Legislation,
Consumer Action, and much more...

Listen to Welcome to

(718) 664-6583 Have your questions answered by calling into the show or emailing in advance.

Want to be a guest on the show?...just let us know!


May 20, 2008

More of Your Privacy For Sale...

May 19, 2008 – Experian has just announced a new service. It’s called Account Monitoring Service and it allows businesses to monitor your credit report with much greater ease. Experian’s description of the service says that it is a “comprehensive business credit monitoring system that provides relevant and actionable alerts, enabling clients to minimize risk and maximize customer relationships.” In other words, it enables them to sell your personal information faster than ever before.

Experian’s Account Monitoring Service (AMS) is setup to provide businesses with quick access to any information contained in your credit report that they think is important. A business using the service could setup an alert to notify them as soon as you are reported delinquent on a bill, or if your credit use ratio increases; both items that can have a severe impact on the interest rates you pay on credit cards.

AMS actually monitors a number of areas. These include changes in your credit score, changes in your payment habits, public record filings, collection filings, changes in payment ratios, delinquencies and the number of inquiries made against your credit file. They specifically state that under public record filings, they include bankruptcies and liens. But presumably, they also contain other filings that might affect your credit; such as divorce.

The release of AMS is not good for consumers. For instance, something as simple as making lower payments on your credit cards – even though you pay more than the minimum – could trigger an alert. This could lead to creditors reducing your credit limit. In the case of credit cards with universal default clauses in their customer agreements, it could mean that the interest rate you pay on one credit card soars overnight simply because you paid a utility bill late.

If you have good credit, and are not overextended, the news is no better. AMS could be setup to tell merchants that you are spending and paying more than usual. This could lead to an increase in junk mail and other types of marketing targeting you. The goal is obviously to get you to spend more.

Admittedly, in this tough economy, many businesses will tempted to subscribe to such a service. It may give them a competitive edge. Unfortunately, it doesn’t appear that there is anything that you can do as a consumer to stop the service. Even if you were to freeze your credit file, existing creditors would still be allowed to check your credit.

By: Jim Malmberg

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Also see an earlier blog on this site about Experian's plan to track net users activity: Experian to Track Net Users Activity

May 18, 2008

Bringing The Wall Street Crisis to Main Street...

Danny Schechter: "Economic crisis is ruining people's lives, the media has failed to tell the full story..."

Danny Schechter the "News Dissector" tells The Real News that the Wall St. crisis is about to become part of the political debate in America, from Hillary Clinton slamming money brokers to the FBI investigating mortgage fraud. As well, the media is also to blame for ignoring the problems until the market melted down.



Danny Schechter, "The News Dissector," is a former network TV producer, radio newscaster, and edits MediaChannel.org. He has written nine books on media themes. His latest, Squeezed: America As The Bubble Bursts was inspired by his latest film, In Debt We Trust: America Before The Bubble Bursts.

May 15, 2008

IRS: Some Stimulus Checks Sent to Wrong Accounts...

Through the wonders of modern technology, some of those federal economic stimulus checks are being deposited directly into recipients' bank accounts.

But some are not - and are instead winding up in the bank accounts of complete strangers.

"We do know of instances of problems; we've heard of situations where stimulus checks have gone to the wrong people's bank accounts," conceded Kevin McKeon, the Internal Revenue Service spokesman for the New York region. "We're getting a lot of calls to the toll-free number."

One local taxpayer, who asked not to be identified, reported that he had discovered an unexpected deposit of $1,800 in his bank account. He said a review of his bank records revealed that it was a deposit from the IRS bearing another taxpayer's Social Security number. He said he contacted the IRS and was told by an agent that the deposit was one of 15,000 misrouted checks sent out incorrectly as a result of a computer programming glitch. MORE

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IRS says up to 350,000 didn't get child credit

AP-WASHINGTON -The Internal Revenue Service says up to 350,000 households didn't get their $300 per child refund that should have been part of their economic stimulus rebate checks.

The tax agency says human error and computer glitches were responsible for the problem affecting a tiny percentage of the 130 million taxpayers expected to benefit from the paybacks.

The agency plans to mail out checks in July to those who missed out on the child refund.

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IRS warns of e-mail scam

The Internal Revenue Service has discovered a new scam that empties bank accounts by trying to get eager stimulus check recipients to give vital banking information over the Internet, officials said.

Mark Green, an IRS spokesperson, said Wednesday that an alert person received an e-mail Tuesday purportedly from the IRS asking the recipient to click a link and fill in their banking information to have their forthcoming economic stimulus checks directly deposited into their accounts.

Green said that the person notified the IRS and that agency is working with other federal agencies to track down the source of the scam.

"We don't send out e-mails," Green said. "So that kills it right there."

Green said that the e-mail also contains typographical and grammatical errors that should send red flags to taxpayers.

The e-mail claims that the recipient has until May 10 to sign up for direct deposit to avoid having their economic stimulus checks delayed by being mailed, Green said.

In addition to the threat to a person's banking information, the scam could also open unsuspecting people up for scammers to gain access to other vital information stored on the hard drives of the victim's computer, Green said.

"Someone could easily click on the link in the e-mail and, with technology as advanced as it is, could have their whole hard drive compromised," Green said.

The scam is the latest attempt by criminals to exploit the government's stimulus check program.

Green said that if anyone receives an e-mail claiming to be from the IRS, they should delete it immediately and notify the IRS.

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See a couple earlier blogs for warnings on phishing scams:

IRS Phishing Scams Increase at Tax Time

Beware of E-Mail and Telephone Phishing Scams...

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Don't Forget to listen to Spotlight -all shows will remain in the archive and can be listened to anytime on the internet and/or downloaded from iTunes.

Yesterday: An interview with Aaron Titus from ssnbreach.org
This growing site allows users to search and find out if their personal data has been leaked in a data breach.


Thursday, May 22nd: NACA Attorney Robert Sola offers a revealing look at why some consumers sue the credit bureaus. Here's a link to just one of his many cases: Consumer Wins $2.7 Mil Lawsuit Against Equifax For Screwing Up Her Credit.


Set A show reminder here: Listen to Welcome to

Sallie Mae glitch affects student borrowers' credit scores

A computer error at student lender Sallie Mae resulted in about a million of its customers being erroneously reported for several days as delinquent on their loans, causing their credit scores to plunge before the problem was corrected, the company said Wednesday.

Reston, Va.-based Sallie Mae, the country's largest student lender, mistakenly reported some types of payment plans as arrangements for partial payment, causing credit reporting firm Equifax to falsely code the borrowers' accounts as delinquent.

The situation was reported Wednesday by Bankrate.com, a financial information service.

Some borrowers' credit scores dropped 100 points or more as a result of the error, Bankrate.com said. MORE

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Student loan turmoil stresses families

Lenders drop out of federal college loan program, but money is still available.
Congress wants to ensure financing doesn't shut down over long term.

NEW YORK (CNNMoney.com) -- Paying for college is rarely easy, but this year parents and students could have a tougher time securing the necessary financing.

Lenders are dropping out of the federal student loan program because of the continuing credit crunch on Wall Street. Congress has entered the fray as fears mount that conditions will worsen this summer when a flood of students apply for funding.

"The ongoing turmoil in U.S. credit markets ... could leave millions of students in a last-minute dash to secure the financial assistance they need to attend college this academic year," Sen. Christopher Dodd, D.-Conn, head of the Senate Banking Committee, said at a hearing Tuesday.

More than 55 lenders who originate 13% of college loans have stopped making loans in recent months. Financial firms say they are leaving the program because subsidy cuts enacted by Congress last year, combined with the credit crunch that has made it costlier for them to sell the loans to investors, have slashed the market's profitability.

The departures come at a time when lenders are also tightening their standards for private student loans, a smaller but growing segment of the industry.

This doesn't mean funding has dried up, however. The U.S. Department of Education has surveyed schools that could be affected by the exodus and all have found alternative options for their students. There are more than 2,000 lenders in the program, though the 10 largest provide the vast majority of funding.
MORE

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How to shop for student loans
The credit crunch has squeezed the education market, so you have to start looking for the best deal now.

(Fortune) --As college acceptance letters arrive this month, families will be celebrating the good news (we hope!), then bracing for the grueling process of figuring out how to pay for four years' tuition.

There is relief for some. While costs continue to soar, a dozen colleges, from Amherst to Williams, have eliminated student loans from financial-aid packages - replacing them with outright grants - and others are waiving tuition for low-income families. Harvard recently said it's capping family contributions at 10% of annual income for parents earning up to $180,000 a year.

It's a promising trend, but many families will still need to borrow. Meanwhile, the student-lending market has taken two dramatic blows in the past year. First, amid the subprime mortgage crisis, funding for all kinds of loans has dried up. At the same time the College Cost Reduction and Access Act of 2007 cut government subsidies to issuers of federal student loans, further squeezing the market.

As a result several major education lenders - including a few state agencies -have stopped making loans. "It was the perfect storm," says Mark Kantrowitz, publisher of FinAid.org. "These are challenging times to be an education lender."

What does that mean for borrowers? A few simple rules can help families navigate this tougher market.

Read more and learn about your best options and what to avoid here: CNN Money.com

May 13, 2008

A Large ID Theft Bust in The Heartland and Pfizer Suffers Another Data Loss

Identity Theft Bust Could Involve Thousands Of Victims "...this is the largest one I've ever seen"


An officer-involved shooting at a downtown Omaha hotel last week led to the uncovering of a potential major ID theft ring. Another major ring was discovered as the result of a traffic stop Sunday morning that could involve thousands.

Over the next few weeks, Saunders County Sheriff Kevin Stukenholtz will be busy making phone calls to unsuspecting people all over the region.

"We virtually have thousands in here that we have yet to contact." Thousands who don't yet know they are victims of identity theft. “I've been in law enforcement for over 30 years and this is the largest one I've ever seen."

Saunders County deputies knew there was nothing ordinary about the traffic stop just after 2 a.m. "Our officers were aware of the gravity of the situation early on."

Inside the suspect’s car were thousands of documents from different people containing everything from bank statements to credit card receipts. Deputies also found hundreds of victims' bills with stamps that were never even canceled.

The sheriff believes the thief would go through people's mail and pull any unpaid bills with checks inside. His favorite was large bills like credit card receipts.

The sheriff says the thief would wash the ink off the check. Then he would make the check payable to one of his fake identities for the same amount as originally written and cash it at a local bank, making it nearly impossible for a victim to detect on a bank statement.

"I think probably some of the criminal element are becoming a little more professional and they're seasoned,” says Sheriff Stukenholtz.

The thief had scanners and other equipment to help him easily assume any identity he wanted. His most bold identity was that of a sheriff from another county with a badge as phony as the bank account he opened in the sheriff's name. "We certainly think that identity theft is on the rise.”

Sheriff Stukenholtz says so is awareness, which is why he's putting the word out. Channel 6 News cannot disclose the suspect's name because the sheriff believes he is part of something much larger and they don't want to tip their hand as the investigation continues.

The sheriff suggests we go through our wallet, lay out everything and ask if a thief got hold of this or that, what information would they have? Another tip is to photocopy all of it. That way if your wallet turns up missing, you know exactly what is gone.

See Video Here at WOWT News Nebraska

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Another Laptop Stolen from Pfizer, Employee Information Compromised

About 13,000 employees at Pfizer Inc., including about 5,000 from Connecticut, had their personal information compromised when a company laptop and flash drive were stolen, the pharmaceutical giant confirmed today.

The data breach, which occurred about a month ago, was the second this year affecting Pfizer Inc. employees and the sixth made public in a one-year span dating back to May 2007. More than 65,000 data-breach notifications have been sent out by Pfizer over the past year, including more than 10,000 to employees from Connecticut. MORE

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For tips on how to prevent identity theft see a few earlier blogs:

The Top 5 Tips for Protecting your Credit Identity...

Take the time to protect your credit -and your home!

Students may find more than a degree in their future –if not mindful of identity theft!

May 12, 2008

Retailers Warned that Some Online Orders May Be Scams

A recent email received from a small business owner:

"I received an order for parts from our online website. The order was quite large so I decided to check it out further. I'm glad I did because the credit card number provided was stolen."

It's important to scrutinize orders when at all possible. Here's another look at what happened to a Canadian business owner who followed her gut and took the time to investigate if the order and payment information she received was valid...

Online orders may be scams, retailers warned

Rose Kriedemann came in to her toy shop one Wednesday morning and found a nice, fat order from her website.

It came from a customer in New Zealand, an order totalling about $1,000 for four specialty collectible items that Bayshore Hobbies is known for.

Kriedemann was happy with the early morning sale, but something, some instinct borne of 27 years in retail, told her to double check.

The Visa number was approved by Paymentech, meaning the number was valid. But she hesitated when it came to ringing it through.

Kriedemann tried to determine if the credit card number was correct. She wanted the sale, but not the loss. A thousand dollars is a thousand dollars.

She started to Google.

RCMP Corporal Louis Robertson of the Canadian anti-fraud centre PhoneBusters, applauded Kriedemann for following her gut.

In the end, it's the only real protection most business owners might have.

"If you hear bells and whistles going off, step back, Google it ... take your time."

Once Kriedemann started to Google the address, it turned out to be in Indonesia, not New Zealand. Her hunch was paying off.

Then she had a number of credit card fraud warnings show up in her Googles of the address and the name given by the customer.

She tried to e-mail the customer with some questions to figure out. MORE

May 10, 2008

FBI Issues Warning About Wi-Fi Hotspots

The FBI issued an alert this week warning that wireless Internet networks, often called Wi-Fi hotspots, are more vulnerable to hackers than most users probably realize.

Wi-Fi hotspots are at airports, fast food restaurants, bookstores, coffee shops, sports bars, school campuses, malls, supermarkets — just about everywhere. Several cities and neighborhoods in the region plan to eventually install networks for residents, too.

For everyone to be able to access the networks, though, security has to be low. That means that often there is no password or registration needed to use the service, and e-mails and instant messages are not encrypted.

Those settings make it very easy for a hacker working from anywhere around the world to use computer codes to peek into your computer and steal sensitive information.

"It's a risky environment," said Derek Kerton, a computer analyst and consultant in San Jose, Calif. "It's like we've left the door open to the house."

But just like a steering wheel lock or car alarm can deter a thief, an up-to-date firewall installed on your computer is the first line of defense against a hacker, Kerton said.

Firewalls, though, don't protect information sent to and from a computer, such as e-mails and instant messages, or IMs. So you shouldn't e-mail or IM when on a Wi-Fi network unless your workplace or other institution has given you access to a virtual private network, or VPN. The VPN is a secure network that encrypts information sent to and from your computer.

Victims often don't know that they've been hacked until their personal information or identity has been stolen.

Here are some tips from the FBI and the Florida Department of Law Enforcement on how to keep your personal computer data safe:

• Make sure your laptop security is up to date. That includes firewall, antivirus and anti-spyware software. Spyware is a kind of program that can collect information from your computer without your knowledge. It's sometimes used by companies that want to collect marketing information about people who log on to their Web site, but spyware has also been used by hackers who want to mine information from someone's computer.

• When using a Wi-Fi service, avoid logging in to financial accounts of any kind because hackers might be able to monitor your computer from another location to see what you are typing and steal your log-in information. For the same reason, you also want to avoid logging into e-mail accounts and instant messaging services.

• When logging on to a site, glance at the address bar to check that you're at an authentic Web page. Hackers set up fake Web pages that look like the real thing to trick people into typing in their log-in information.

If the Web address that appears is different from what you originally typed, don't enter your personal information. Close your browser and leave the Wi-Fi network.

• Don't use the same password for all your online accounts. That way if hackers steal a password, they won't be able to use it at more than one Web site.

• Make sure your computer does not automatically log on to wireless networks. You can do this by adjusting the Internet security settings on your computer. As an added precaution, turn the computer off when you're not around to ensure that it's not picking up a wireless network signal.

Source: Sun-Sentinel

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For More info on wireless safety see prior blog:

Protect your computer from hackers -before it's too late.

May 09, 2008

A Glitch Here & A Crash There

Thanks to all that listened to our first live radio show SpotLight -yesterday.

The e-mails and support are very much appreciated!

As we move forward, we hope to make SpotLight a show that is interactive, informative, and most of all helpful to you. As this was our first live show -we had a few glitches ! We were unable to take your calls and want to apologize for that. We have (hopefully) figured it out -and hope you will continue to listen and call in to the show next week. Again, we are very appreciative for all your support and encouragement!

Yesterday on SpotLight, we noted an upcoming guest, Jack Wright who is the founder of msfraud.org and a victim of mortgage servicing fraud. We encouraged you to visit his site...

Unfortunately, not long after our show aired, his site crashed and is currently shut down.

Jack would like you to know he is working on it and has his webmaster investigating the source of the problem . Hopefully, the site will be up and running again soon.

To view a couple of video's and learn more about Jack's story-see an earlier blog here:

Here's Why We Need The Right To Receive A Monthly Mortgage Statement ON All Mortgages!


If you missed the show yesterday, you can listen to the archive here:

Listen to Welcome to

May 07, 2008

The First Week of May: Data Loss "Reported"

Science Applications International Corp

May 7, 2008 - WASHINGTON-Bank cannot find six backup tapesMore than 1,300 SAIC stockholders are at risk of identity theft after a box of magnetic backup tapes went missing in New Jersey earlier this year.The tapes owned by Bank of New York Mellon, which acts as stock transfer agent for SAIC, contained names, addresses, Social Security numbers, stock account information, transaction activity and possibly bank account numbers for 1,376 current or former shareholders, said the San Diego company also known as Science Applications International Corp. MORE

Northeast Security

Personal Information Compromised by Security Company
Social Security numbers, bank account numbers, canceled checks of customers thrown in dumpster

May 6, 2008 -West Haven (WTNH) _ News Channel 8 found Social Security numbers, bank account numbers and even canceled checks inside a dumpster in West Haven. Ron Scaramozza says his family gave information to a company that installed an alarm system at his Hamden home. His wife's Social Security number and details of their new security system are among the dozen or so files found inside the dumpster. MORE


Ohio State University Agricultural Technical Institute

May 6, 2008 WOOSTER, Ohio — Personal information on 192 faculty and staff members of Ohio State University Agricultural Technical Institute accidentally was e-mailed to about 680 students. MORE


WESTPAC

May 4, 2008 WESTPAC has been forced to recall up to 2000 Visa cards after a security breach exposed customers to "high risk" of fraud. MORE


Missing Taxpayer Information the Result of Stolen Courier Shipment

STATESVILLE, N.C., May 2, 2008 (PRIME NEWSWIRE) -- The Iredell County Tax Collector's Office today issued a statewide notice about a recent incident involving unauthorized access to information.Bank accounts, routing numbers, names, addresses of 468 taxpayers stolen from bank courier.

On Tuesday, April 22, a courier vehicle providing services for First Citizens Bank was stolen in Charlotte. The courier was transporting a shipment containing data related to Iredell County tax payments received on April 21st. Charlotte law enforcement officials are investigating the incident, but the contents of the shipment have not been recovered. MORE


Lunardi's Supermarket

May. 1, 2008 LOS GATOS, Calif. - Police said more than 100 people who shopped at the Lunardi's supermarket in Los Gatos have had their debit and credit card information stolen.

An ATM and credit card reader in a checkout aisle at the Los Gatos Lunardi's supermarket was recently switched, resulting in cases of identity theft, a Los Gatos/Monte Sereno Police Department spokesman said Tuesday. MORE


University of California, San Francisco - 6,000 UCSF patients' data got put online

May 2, 2008- San Francisco -- Information on thousands of UCSF patients was accessible on the Internet for more than three months last year, a possible violation of federal privacy regulations that might have exposed the patients to medical identity theft, MORE


Staten Island University Hospital - 88,000 patients at risk after computer theft

Thursday, May 01, 2008-STATEN ISLAND, N.Y. -- Computer equipment stolen from an administrative office in Rosebank in December contained personal information about 88,000 patients who have been treated at Staten Island University Hospital. Desktop and backup hard drive were stolen 4 months ago from SIUH office in Rosebank
MORE

Fight Fraudulent Foreclosures: Make 'Em Produce The Note...

The Consumer Warning Network is a team of devoted fraud investigators, seasoned media professionals and tenacious class action litigators working together to expose organizations ripping off the public at large.

Here's a recent video they produced to help consumers fight fraudulent foreclosures:

Fight Foreclosure: Make ‘Em Produce The Note!

Consumer Warning Network
**********************************************************

For more info on mortgage servicing fraud visit msfraud.org

Listen to upcoming shows on Spotlight ...we're going to give victims of mortage servicing fraud a voice too!

Hear from the victims who've lost their homes... through no fault of their own. And hear how it happened when they never missed a loan payment. These are stories that aren't making it into the headlines but should!

May 05, 2008

Issues In The SpotLight: Identity Theft, Data Loss, Credit Reporting and more...

I'm excited to announce a new project...A new blogtalkradio show: SpotLight


SpotLight with Denise Richardson & Jim Malmberg launches on BlogTalk Radio May 8th at 1:00 P.M. Eastern Time

Our show is a program designed to shine a spotlight on issues that affect all of us!

We hope to increase public and corporate awareness by shining a SpotLight on topics that matter to you...

*Credit Reporting issues,
*Identity Theft,
*Privacy Rights,
*Consumer Protection Laws,
*Predatory Lending,
*Mortgage Servicing Fraud,
*Phishing Scams,
*Computer Security,
*Data Breaches,
*RFID News & Technology
*Consumer Legislation,
*Lawsuits
*Binding Mandatory Arbitration
*Consumer Action, and more...

Our first show: SpotLight with Denise Richardson & Jim Malmberg will be live Thursday May 8th 1:00 PM Eastern Time

Our introductory show will allow Jim & I to introduce ourselves, talk a little about our experiences with the credit industry, identity theft and fraud, and let you know what we intend to accomplish with the show.

We'll also talk about upcoming broadcasts and discuss some of our scheduled guests.

If you want to hear the good, the bad and the ugly within the credit industry, and what you can do as a consumer to protect yourself, then step into the SpotLight this Thursday, May 8th for our introductory show.

Set a show reminder at blogtalkradio.com/spotlight

If you miss a show -visit our archives or download show from Itunes.

Listen Live and Call in at 718-664-6583 and tell us what you issues you want to hear about!

We welcome comments, questions and suggestions anytime!

Listen to Welcome to Grab a button here

May 03, 2008

College Students Have Courses on Nutrition -Why Not Personal Finance?

Educating College Students about Credit

By Guest Blogger: Heather Johnson

Many students are emerging from college with a substantial amount of credit card and student loan debt. In fact, nearly two-thirds of all four-year college graduates have student loans and 39 percent of those students find this debt unmanageable. This is compounded by the fact that credit card companies have no qualms about offering high-interest cards to students with no credit history and no viable means to pay back their debt. Clearly, something must be done about this issue.

The student credit crisis has become such a rising problem that public interest groups such as Student Debt Alert have started to fight back. With the national student debt now in the trillions, such third-party organizations are pleading with the Department of Education to make some procedural changes. However, it would seem that credit education could have the largest impact. Many students have no idea what they are getting into with many student loan programs and credit card agreements.

It is in the best interest of universities to emphasize credit education amongst students. Although many financial aid programs require a short entrance and exit quiz, this is obviously not making a large impact on students. I can personally attest that I never spoke with a financial aid officer at my university, despite the fact that I was awarded substantial loans and grants. In short, it was up to me to figure out how the system worked.

Some university representatives are becoming proactive with this issue, sponsoring programs like The California Student Debt Resource and Awareness Project (CASDRAP). If undergraduates were better prepared for the reality of debt management, the economy would surely benefit as a whole. In fact, it pays to educate students even earlier – perhaps in grade school. The U.S. Treasury actually has a children's site that educates grade school students on money and the economy.

It is vital that universities begin to take responsibility for their graduating students' knowledge of credit management. If anything, the schools should be motivated to do so in order to be repaid the loans they are awarding. Regardless, a mandatory course in money management is a smart idea. The university I attended required all students to complete a course in nutrition, so why not personal finance?

Contributed by guest blogger Heather Johnson who regularly writes on the topic of top online universities.

May 02, 2008

Is Your Personal Information Sitting in Someone's Shopping Card

Thieves May Be Stealing and Selling Your I.D.

You are a commodity. Thieves buy and sell people's identities 24 hours a day in fast-paced chat rooms. Dan Clements showed us how the chat rooms work. Clements founded CardCops.com, a company that has infiltrated this Internet underworld to look out for its clients.
Criminals may be buying, selling your credit card numbers in online chat rooms.

"Right now these Internet hackers are here in real time buying and selling your personal information," Clements said.

Watch World News with Charles Gibson Video for the full report.

Credit card numbers can be purchased for a dollar or less if you buy in bulk. And so-called full profiles, including a Social Security number and mother's maiden name, are available for just $80. ATM pin numbers and platinum cards cost extra. Clements also showed us a Russian criminal Web site where you can click next to people's identities and put them in your cart.

"It's just like you're shopping online." Clements said. "It just so happens that they're selling credit cards."

May 01, 2008

The CARD Act: Is There Help On The Way For Credit Card Holders?

Senator Chris Dodd (D-CT), Chairman of the Senate Committee on Banking, Housing, and Urban Affairs, yesterday introduced comprehensive legislation to improve credit card billing, marketing, and disclosure practices. The Credit Card Accountability, Responsibility and Disclosure Act (the C.A.R.D. Act) is aimed at stopping credit card practices that drag consumers into staggering amounts of debt, and too often harm, rather than help, the ability of American families to move up the economic ladder.

THE CREDIT CARD ACCOUNTABILITY RESPONSIBILITY AND DISCLOSURE ACT -(The CARD ACT)
Strengthens Credit Card Industry Regulation and Supervision

* Requires banking regulators to evaluate the policies and procedures of card issuers to ensure compliance with card requirements and prohibitions;

* Improves data collection related to rates, fees, and profits;

* Provides each federal financial regulator with the authority to prescribe regulations governing unfair or deceptive practices by banks and savings and loan institutions.

Prevents “any-time, any reason” Increases in Interest Rate and Terms

* Prevents credit card issuers from increasing interest rates on cardholders in good standing for reasons unrelated to the cardholder’s behavior with respect to that card (universal default ban);

* Prevents issuers from changing the terms of a credit card contract for the length of the card agreement (ban on unilateral changes to card agreements);

* Allows customers who close their accounts to pay under the terms existing at the time the account is closed;

* Requires interest rate increases to apply only to future credit card debt.

Requires Fairness in Application of Card Payments

* Requires payments to be applied first to the credit card balance with the highest rate of interest, and to minimize finance charges;

* Prohibits issuers from setting early morning deadlines for credit card payments.


Protects the Rights of Financially Responsible Credit Card Users

* Prohibits interest charges on debt paid on time (double-cycle billing ban);

* Prohibits late fees if the card issuer delayed crediting the payment;

* Requires credit card statements to be mailed 21 days before the bill is due rather than the current 14;

* Requires that payment at local branches be credited same-day.

Prohibits Exorbitant and Unnecessary Rates and Fees

* Prohibits the charging of interest on credit card transaction fees, such as late fees and overlimit fee;

* Prohibits issuers from charging a fee to allow a credit card holder to pay a credit card debt, whether payment is by mail, telephone, electronic transfer, or otherwise;

* Prevents issuers from multiple over-limit fees for exceeding a card limit, and allows such fees only when a cardholder’s action, rather than a fee or finance charge, causes the limit to be exceeded;

* Requires issuers to offer consumers the option of operating under a fixed credit limit;

* Requires issuers to lower penalty rates that have been imposed on a cardholder after 6 months if the cardholder commits no further violations.

Provides Enhanced Disclosures of Card Terms and Conditions

* Requires cardholders to be given 45 days’ notice of any interest rate increase;

* Requires issuers to provide disclosures to consumers upon card renewal when the card terms have changed;

* Requires issuers to provide individual consumer account information and to disclose the period of time and total interest it will take to pay off the card balance if only minimum monthly payments are made;

* Requires full disclosure in billing statements of payment due dates and applicable late payment penalties.


Ensures Adequate Safeguards for Young People

* Requires issuers soliciting to persons under the age of 21 to obtain an application that contains: the signature of a parent, guardian, or other individual who will take responsibility for the debt; proof that the applicant has an independent means of repaying any credit extended; or proof that the applicant has completed a certified financial literacy course;

* Limits prescreened offers of credit to young consumers by prohibiting consumer reporting agencies from furnishing reports in connection with firm offers of credit that are not initiated by consumers under age 21. Allows consumers who are at least 18, but not yet 21, to choose to receive such solicitations.
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Some Reaction to the Credit Card Accountability, Responsibility and Disclosure Act (the C.A.R.D. Act)

Congressman Barney Frank (D-MA):
“Senator Dodd’s new credit card bill is further recognition that middle class Americans are fed up with abusive practices, and I look forward to reviewing the details of Senator Dodd’s proposal. I appreciate the effort of Senator Dodd, along with the work of Senator Levin, Congresswoman Maloney and the Federal Reserve and the Office of Thrift Supervision, to give Americans a break on their credit cards.”

Congresswoman Carolyn B. Maloney (D-NY):
“Credit card industry abuses have become more pronounced in this troubled economy as more families turn to their credit cards to help pay bills, buy groceries, and make ends meet. It’s clear that America’s credit cardholders need - and deserve - relief now. By the time the Fed gets around to finalizing its regulatory proposals, countless more cardholders could be facing sky-high interest rates that will bury them in mountains of inescapable debt. I applaud Chairman Dodd for crafting a great bill, and look forward to working with him to deliver swift and meaningful credit card reform to American consumers.”

Elizabeth Warren, Leo Gottlieb Professor of Law, Harvard Law School:
Senator Dodd says it is time to change the rules of the credit card game. For everyone who has been tricked or trapped by a credit card agreement that is impossible to understand, this is powerful news. The CARD Act could save families more than a billion dollars each year by cutting out the most unfair of the penalty fees and sky-high interest rates. Families need this help, and I am proud to stand behind Senator Dodd’s efforts to provide it.”

Jeannine Kenney, Senior Policy Analyst, Consumers Union:
"Even the most sophisticated, careful and responsible consumer can be trapped by credit card companies' unfair and abusive practices. Fundamentally, this bill stands for a very simple proposition that every American expects credit card companies to abide by--a deal is a deal. The Credit CARD Act prevents card companies from changing the rules in the middle of the game--by jacking up interest rates for card holders in perfectly good standing for any reason, or no reason at all, and applying that rate to their existing balances.
This tactic isn't just unfair, it can be financially devastating: minimum monthly payments can skyrocket, burdening families already struggling under a faltering economy; and the total cost of that debt and the time to pay it off can soar, driving them deeper into debt. It's time for these practices to end.We applaud Chairman Dodd for his leadership and courage in tackling these abuses head-on today, when the red flags are waving. Congress should move quickly to enact this important measure before a true crisis hits.”

Lauren K. Saunders, Managing Attorney, National Consumer Law Center:
“Credit card companies lure consumers in by offering low interest rates they have no intention of keeping. The CARD Act ends bait and switch tactics by prohibiting retroactive interest rate hikes on purchases you’ve already made.”

Edmund Mierzwinski, Consumer Program Director, U.S. PIRG:
"For too long, the bank regulators’ “anything goes” deregulatory philosophy has given credit card companies a license to steal. Senator Dodd’s CARD Act will grant students and others critical new protections against these unfair practices in the credit card marketplace.”

Please let your Senators know that it’s time to put an end to credit card abuses.