Smishing or Vishing; Cyber Crimes not just for computers anymore.

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Online scams are nothing new.  Take a look in any "Inbox" on an email program and there will probably be at least half a dozen requests for money or personal information that look legitimate, but which aren't.  Of course, there will probably also be two hundred emails that are obviously scams, as well, and most people can spot them pretty easily.  As technology continues to be more and more sophisticated, we need to be more and more careful and alert to the latest types of hi-tech scams and techniques used by today's tech savvy criminals.    

"Smishing"--a combination of SMS texting and phishing--and "Vishing"--voice and phishing--are two of the scams the FBI's Internet Crime Complaint Center (IC3) is warning consumers about as we head into the holiday shopping season. These scams are also a reminder that cyber crimes aren't just for computers anymore.

Here's how smishing and vishing scams work

You receive a text message or an automated phone call on your cell phone that is designed to alert you to a problem with one of your accounts. You're given a phone number to call or a website to log into and asked to provide personal identifiable information--like a bank account number, PIN, or credit card number--to fix the problem.

But beware:  It could be a "smishing" or "vishing" scam...and criminals on the other end of the phone or website could be attempting to collect your personal information in order to help themselves to your money. While most cyber scams target your computer, smishing and vishing scams target your cell phones, and they're becoming a growing threat.

Criminals set up an automated dialing system to text or call people in a particular region or area code (or sometimes they use stolen customer phone numbers from banks or credit unions). The victims receive messages like: "There's a problem with your account," or "Your ATM card needs to be reactivated," and are directed to a phone number or website asking for personal information. Armed with that information, criminals can steal from victims' bank accounts, charge purchases on their charge cards, create a phony ATM card, etc.

Sometimes, if a victim logs onto a phony website with a smartphone, they could also end up downloading malicious software that could give criminals access to anything on the phone. With the growth of mobile banking and the ability to conduct financial transactions online, smishing and vishing attacks may become even more attractive and lucrative for cyber criminals.

Here are a couple of recent smishing case examples from the FBI:

    * Account holders at one particular credit union, after receiving a text about an account problem, called the phone number in the text, gave out their personal information, and had money withdrawn from their bank accounts within 10 minutes of their calls.

    * Customers at a bank received a text saying they needed to reactivate their ATM card. Some called the phone number in the text and were prompted to provide their ATM card number, PIN, and expiration date. Thousands of fraudulent withdrawals followed.

Other holiday cyber scams to watch out for, according to IC3, include:

    * Phishing schemes using e-mails that direct victims to spoofed merchant websites misleading them into providing personal information.
    * Online auction and classified ad fraud, where Internet criminals post products they don't have but charge the consumer's credit card anyway and pocket the money. 
    * Delivery fraud, where online criminals posing as legitimate delivery services offer reduced or free shipping labels for a fee. When the customer tries to ship a package using a phony label, the legitimate delivery service flags it and requests payment from the customer.

The Internet Crime Complaint Center offers these great tips to help protect you from cyber scams;

- Don't respond to text messages or automated voice messages from unknown or blocked numbers on your mobile phone. 

- Treat your mobile phone like you would your computer...don't download anything unless you trust the source.

- When buying online, use a legitimate payment service and always use a credit card because charges can be disputed if you don't receive what you ordered or find unauthorized charges on your card.

- Check each seller's rating and feedback along with the dates the feedback was posted. Be wary of a seller with a 100 percent positive feedback score, with a low number of feedback postings, or with all feedback posted around the same date.

- Don't respond to unsolicited e-mails (or texts or phone calls, for that matter) requesting personal information, and never click on links or attachments contained within unsolicited e-mails. If you want to go to a merchant's website, type their URL directly into your browser's address bar.

The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). For more information on how to file a complaint if you believe you've been defrauded, visit IC3.

Click here: to learn more on the latest scams, terminology and tips

Click here: If you support our efforts to push for more scam education awareness programs 

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